FAQs
General Questions
How long does it take for Titans to respond to a support request?
Our customer service team is available Monday through Friday, 9:00 AM – 5:00 PM. We aim to respond to all inquiries within 24 hours on business days.
Can I change or cancel my order?
Yes, if you need to modify or cancel your order, please contact us with your order number and our team will assist you as soon as possible.
How can I contact Titans?
We’re here to help you with anything you need! Fill out our contact form and we’ll get back to you within 24 hours.
What is the status of my order?
You will receive an email notification containing your tracking number as soon as your order has shipped. If you didn’t receive an email, please check your spam folder. If there’s nothing in your spam, please submit our contact form, and we’ll get back to you within 24 hours with the status of your order.
Shipping & Returns
How is my package shipped?
Small orders (1–5 items) are shipped in unbranded mailer bags, while larger orders are packed in standard cardboard boxes.
Where is my order?
You will receive an email notification containing your tracking number as soon as your order is shipped. If you didn’t receive your tracking number via email, please check your spam folder. If you’re unable to find your tracking code please fill out our contact form.
How long will it take to receive my order?
Orders typically arrive within 3–5 business days (excluding Sundays and holidays). If your order has not arrived within 10 days, please contact us.
How long will it take to process my order?
Orders are processed within 1–2 business days before shipping.
Product Questions
What is 7-OH?
7-hydroxymitragynine (7-OH) is a compound found in the Kratom plant, Mitragyna speciosa. It is considered to be one of the most potent alkaloids in Kratom.
What is Pseudo?
Mitragynine pseudoindoxyl is a compound derived from 7-hydroxymitragynine (7-OH), one of the most common ingredients in Kratom.
What is Cat’s Claw?
Cat’s Claw is a natural herbal extract derived from the Uncaria tomentosa plant, traditionally used for its potential wellness benefits and commonly included in herbal formulations.
What are Kratom alkaloids?
Alkaloids are chemical compounds found within the Mitragyna speciosa plant. Researchers are constantly studying and identifying new compounds, and have found over 45 different alkaloids within the Kratom plant. The three main alkaloids found in Kratom are: mitragynine, 7-hydroxymitragynine (7-OH), and pseudoindoxyl.
How are your products made?
We use a proprietary extraction technique to refine organic Kratom and isolate the 7-hydroxymitragynine (7-OH). This process maximizes the benefits of the plant, while removing the alkaloids that cause stomach trouble. Check out our “Kratom, Reimagined” section for more information.
Are Titans products legal?
Kratom is legal in many regions; however, certain areas may have restrictions. Customers are responsible for checking their local regulations before purchasing.
Are Titans products third-party tested?
Yes, all Titans products undergo third-party lab testing to ensure quality, safety, and purity. Lab reports are available for transparency.


