This Shipping Policy outlines how Titans (Titans Retail) (“we”, “us”, or “our”) handles shipping and delivery for orders placed on our website.

1. Order Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays).
Once your order is processed, you will receive a confirmation email with tracking details.

2. Shipping Rates & Delivery Time

Shipping charges and delivery times are calculated at checkout based on your location.

Estimated delivery times:

• United States: 3–7 business days

• International Orders: 7–15 business days

Please note that delivery times may vary due to external factors such as customs delays or carrier issues.

3. Order Tracking

Once your order has been shipped, you will receive a tracking number via email.
You can use this tracking number to monitor the status of your shipment.

4. Shipping Delays

We are not responsible for delays caused by:

• Courier services

• Weather conditions

• Customs processing (for international orders)

However, we will assist you in resolving any shipping issues.

5. Incorrect Address

Please ensure that your shipping address is correct at checkout.
We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

6. Lost or Stolen Packages

If your package is marked as delivered but you have not received it:

• Please check with neighbors or your local courier

• Contact us within 48 hours

We will assist you, but we are not liable for lost or stolen packages after delivery confirmation.

7. Damaged Items

If your order arrives damaged:

• Contact us within 48 hours of delivery

• Provide photos of the damaged item and packaging

We will arrange a replacement or refund where applicable.

8. International Shipping

For international orders:

• Customers are responsible for customs duties and taxes

• We are not responsible for delays caused by customs

9. Contact Us

If you have any questions about shipping, please contact us:

📧titansdistribution@gmail.com

9378095655